The Upstate New York Chapter of ARMA International, founded in 1969, is a diverse group of professionals from a cross-section of industries in Upstate New York. Members are at the front line of records management, dealing on a daily basis with such issues as records retention schedules and legalities, records storage, retrieval and disposition, disaster recovery and employee empowerment in records center operations.
UPCOMING EVENTS
Curiosity Before Compliance: Better Conversations About Records
Speaker:
Jenna Feeney
Date: November 4, 2026 12-1pm ET
About the Session
Records and information management professionals often need to influence behavior without having formal authority. Policies may explain what people should do, but they rarely reveal why a process is difficult or how a proposed change will affect someone’s work.
This session explores how curiosity and relationship-building can uncover real workflows, reduce resistance, and build support before a new initiative begins. Attendees will learn practical approaches, including informal coffee conversations, walking meetings, cross-functional networking, and short observational sessions with impacted employees. The session will also address how to ask useful questions, recognize the value of contacts at every organizational level, and close the feedback loop so participation leads to visible action.
Attendees will leave with realistic ways to understand their stakeholders, strengthen relationships, and develop RIM initiatives that better reflect how work actually happens.
About the Speaker
Jenna Feeney (she/her) is a Corporate Compliance professional at Athene, where she works at the intersection of records and information management, information governance, enterprise risk, and policy development. A Certified Records Manager (CRM), Jenna enjoys helping organizations translate complex regulatory and governance requirements into practical solutions that preserve knowledge, reduce risk, and support better decision-making. |
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Since entering the world of RIM, Jenna has developed a passion for exploring the "why" behind records management. Whether researching regulatory history, examining emerging technologies, or learning how information is managed in unexpected industries, she's driven by a simple belief: curiosity leads to better governance. That perspective shapes both her professional work and her presentations, where she enjoys connecting ideas, sharing practical lessons, and encouraging audiences to look at familiar challenges in new ways.
Jenna serves in leadership with ARMA Iowa and is the editor of Inside ICRM, the newsletter of the Institute of Certified Records Managers. Before moving into Corporate Compliance, she worked in insurance operations with a focus on fraud detection and prevention, an experience that continues to influence her risk-based approach to information governance.
Outside of work, Jenna can usually be found with a book in hand, a cup of coffee nearby, exploring Iowa with her husband and three children, baking sourdough, or convincing herself that she doesn't need another trip to Costco. |
Cost:
ARMA Members and Students - Free
Non-ARMA Members - $10
Click here to Register
RECORDED EVENTS
RIM and Information Governance Education in the Fourth Industrial Revolution
M365 and Records Management presented by Meaghan Fukunago
From IM / Archivist to Risk Manager: How to transformation your role to focus on risk management presented by Amitabh Srivastav For the presentation slides click here.
Automating Retention Schedules: In-House vs. Outsourced
Keeping up with COVID-19 - Maintaining your Pandemic Records For a copy of the slides click here. Unfortunately, the first couple of slides were not recorded.
Digital Preservation 101 for Records Managers presented by Erin Faulder For a copy of her presentation slides click here.
Data Classification for Security
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